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Your Emotional MAturity Profile
A colleague is panicking about a presentation, saying 'I'm going to fail!' They want you to say 'No, you'll be great!' You...
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Let them sit in their anxiety for a moment before asking, 'What part are you most worried about?'
Say, 'Let's review your three main points one more time.'
Listen patiently, offer a comforting smile, but not the exact words they want.
Say, 'I can't promise you'll be great, but I know you've prepared.'
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